Terms of Service

Last updated: 2026-06-12

1. Who we are and what these terms cover

These Terms of Service (the “Terms”) govern access to and use of the Anchras platform — the hosted control plane at anchras.com, the Anchras host agent, the Anchras CLI, the Terraform provider, and related APIs and documentation (together, the “Service”). The Service is operated by Anchras, a company established in Belgium (“Anchras”, “we”, “us”).

By creating an account, accepting these Terms on behalf of an organization, or using the Service, you agree to be bound by these Terms. If you accept on behalf of an organization, you represent that you have authority to bind that organization, and “you” refers to that organization.

The Service is a business-to-business product. It is not intended for consumers, and you confirm that you are using it for professional purposes.

2. The Service

Anchras is a self-hosted infrastructure management platform. You register your own machines (for example Proxmox hypervisors, cloud VMs, or workstations) by installing the Anchras agent, and use the control plane to deploy and operate Kubernetes clusters, virtual machines, containers, storage, networking (via Tailscale), an AI gateway, and software from the Anchras catalog on infrastructure that you own or control.

You retain full ownership of and responsibility for your infrastructure and the workloads you run on it. Anchras provides the management layer; it does not own, host, or operate your machines.

3. Accounts and organizations

• You must provide accurate registration information and keep it up to date.
• You are responsible for safeguarding credentials, API keys, and agent tokens issued to your account or organization, and for all activity that occurs under them.
• Notify us promptly at security@anchras.com if you suspect unauthorized access to your account.
• Organization owners and admins can manage members, roles, and access within their organization; access control between members of your organization is your responsibility.

4. Your infrastructure and the agent

The Anchras agent runs on machines you designate and executes management commands issued through the control plane (for example provisioning VMs, installing Kubernetes, mounting storage, or — where you explicitly enable it — running diagnostic probes). You are responsible for:

• ensuring you have the right to install the agent and manage the machines you register;
• the suitability, security, and lawful operation of your underlying infrastructure;
• the consequences of commands you (or members of your organization) issue through the Service, including destructive operations such as deleting clusters, volumes, or VMs;
• maintaining your own backups of data on your infrastructure.

5. Acceptable use

You agree not to use the Service to:

• violate any applicable law or the rights of third parties;
• probe, attack, or gain unauthorized access to systems you do not own or have permission to manage;
• distribute malware, conduct denial-of-service attacks, or operate botnets;
• resell or provide the Service to third parties as a standalone offering without our written agreement;
• interfere with or disrupt the integrity or performance of the Service, or attempt to circumvent usage limits or access controls.

6. Third-party services

The Service integrates with third-party services, including:

• Tailscalefor mesh networking between your machines and the control plane (you may also bring your own Tailscale account, in which case Tailscale’s terms apply directly to you);
• Stripe for payment processing;
• AI model providers when you route requests through the Anchras AI gateway to external models.

Your use of third-party services through the platform is subject to those providers’ own terms. We are not responsible for third-party services we do not control.

7. Fees and billing

• Paid plans are billed through Stripe according to the pricing presented at purchase. Prices are exclusive of VAT and other applicable taxes unless stated otherwise.
• Usage-based charges (where applicable) are calculated from metering data collected by the platform.
• Fees are due in advance for subscription periods and are non-refundable except where required by law or expressly stated.
• We may suspend access for non-payment after reasonable notice.

8. Intellectual property

We retain all rights in the Service, including software, documentation, and branding. You receive a limited, non-exclusive, non-transferable right to use the Service during your subscription. You retain all rights in your data, workloads, and configurations. Open-source components included in the Service (including the agent) are licensed under their respective licenses.

9. Your data

You retain ownership of all data you submit to or generate through the Service. You grant us the limited rights needed to operate the Service (for example storing infrastructure metadata, processing telemetry, and displaying it back to you). Our processing of personal data is described in the Privacy Policy, and, where we process personal data on your behalf as a processor, will be governed by a data processing agreement.

10. Availability and support

We aim for high availability of the control plane but do not guarantee uninterrupted service. Planned maintenance will be announced where reasonably possible. Because your workloads run on your own infrastructure, control-plane unavailability does not by itself stop your workloads. Service level commitments, if any, are set out in your order or plan description.

11. Warranties and disclaimers

The Service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be error-free, or that it will detect or prevent every failure of your infrastructure.

12. Limitation of liability

To the maximum extent permitted by law: (a) neither party is liable for indirect, incidental, special, or consequential damages, or for loss of profits, revenue, or data; and (b) our total aggregate liability arising out of or related to the Service is limited to the amounts you paid to us in the twelve (12) months preceding the event giving rise to the claim. Nothing in these Terms excludes liability for fraud, willful misconduct, gross negligence, or any liability that cannot be excluded under Belgian law.

13. Suspension and termination

• You may stop using the Service and delete your account at any time.
• We may suspend or terminate access for material breach of these Terms (including the acceptable-use rules) or for non-payment, with notice where practicable.
• Upon termination, your right to use the Service ends. Your infrastructure and the workloads on it remain yours; uninstalling the agent removes the platform’s management access. We will delete or return platform-held data as described in the Privacy Policy.

14. Changes to the Service and these Terms

We may modify the Service and these Terms. For material changes to the Terms we will give reasonable advance notice (for example by email or in-product notice). Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

15. Governing law and jurisdiction

These Terms are governed by Belgian law, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. The courts of Belgium have exclusive jurisdiction over disputes arising out of or relating to these Terms, without prejudice to mandatory provisions granting jurisdiction elsewhere.

16. Contact

Questions about these Terms: legal@anchras.com. Privacy matters: privacy@anchras.com (see the Privacy Policy).